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Terms and Conditions

General

The Terms & Conditions contained herein shall apply to all transactions between Celtic Chords Ltd trading as Celtic Chords Traditional Music Shop & The Customer . These Terms & Conditions do not affect The Customer’s statutory rights.

Ordering

If you would like to order any products/Goods from our Online Shop, you can either:

a) add an item/items to your shopping cart by adding quantity of required item and then clicking on the “add selected products to cart” box in the screen header. You have the option to cancel any items in your shopping cart prior to purchase, or you can return to the Online Shop and add further items as required. At the Checkout stage, you will be requested to create a Customer Profile or in the case of returning Customers, log into your account.

b) Telephone our Stonehaven shop on 01569-763913 with your Enquiry/Order

c) Email us on sales@celtic-chords.co.uk with your Enquiry/Order.

We will notify you by email of the shipping of the Goods on the day of despatch. Whichever way you choose to order, you will receive a prompt and friendly service from our sales staff.

Payment Options

We accept payment for purchase of Goods by most major credit/debit cards, bankers draft, cash or cheque in UK Sterling currency. Allow up to 12 working days for cheques to clear. It is not recommended to send cash through the post. Cheques should be made payable to Celtic Chords Ltd.

Delivery

Customer’s Goods will be despatched promptly after payment of Goods/receipt of funds & we will endeavour to ship Customers orders (items in stock) within one to 2 working days. All Goods are offered for sale by us subject to being unsold at time of purchase by the Customer. Should ordered Goods be out of stock, we will contact the Customer via email or telephone, providing an estimated delivery date for the back order. The Customer may in this event choose whether or not to proceed with the purchase.

Carriage Terms

The postage and packing charges will be automatically added to your order at the Checkout stage based on cumulative weights of all items ordered.

Our packing/postage charges are based on nett cost by Royal Mail for small packages (books, CD’s etc) or Parcel Force for larger packages. All Orders over £300 will be shipped to mainland UK addresses carriage free.

For those destinations outwith the UK, the Goods will be despatched at a postage rate including “Advice of Delivery”. This is a simple form of delivery insurance, which normally eliminates postal pilferage. Customers in the UK may specify next day courier delivery at an additional cost. For overseas customers, please email us with your specific shipping requirements & we will confirm cost.

If possible, customers are advised to check goods on receipt for damage prior to signing delivery ticket, or if not practicable, mark the delivery ticket “unchecked”.

Website Security & Data Protection

Customer payment transactions for Goods are covered by our secure server with SSL encryption.

We are committed to protecting your privacy and any information or personal details received from our Customers will not be passed to any Third Parties whatsoever.

Value Added Tax (VAT)

All EU retail customers are liable for UK VAT at the standard rate, (currently 20%).

Prices shown on our website unless otherwise stated are inclusive of VAT at the standard UK rate, with the exception of most books which are exclusive of VAT.

Non EU customers are exempt from VAT but may be liable for import taxes & duty in the country goods are destined for shipping.

Title to Goods

Celtic Chords Ltd shall retain full title to all Goods until paid for in full. We reserve the right to reclaim any Goods in the event that full payment has not been made.

Pricing Policy

We endeavour to ensure pricing shown on our website is competitive & current. However, we reserve the right to change prices & specifications at any time without notice. Should product prices from our suppliers change prior to web updates, we will notify the customer before processing an order with an option to cancel. We also value your custom & support, and will always strive to match or beat our market competitors prices.

Special Discount Offers

From time to time, our suppliers offer special discounts on certain musical instruments & accessories. It is our policy to pass these discounts on to our Customers and mark down the price of such products as a matter of course.

Ownership

All goods remain the property of Celtic Chords Ltd until paid for in full.

Warranty

All new products are supplied with manufacturer’s warranty/guarantee against defects in material & workmanship. (Warranty period normally 12 months from date of purchase). We also guarantee used instruments against defects in material & workmanship for a period of 30 days from date of purchase unless stated otherwise. These standard guarantees do not affect a customer’s statutory rights under the Sale of Goods Act 1979.

Copyright

All web design, texts, graphics and the arrangement thereof, all software compilations, underlying source codes and all other materials and content contained within this website are copyright of Celtic Chords Ltd or their content and technology providers. Permission is granted for 3rd parties to copy portions of this web site solely for the purpose of placing an order with Celtic Chords Ltd. Any other use of material or content from this website without prior permission from Celtic Chords Ltd is strictly prohibited.

Returns Policy

In the event of receiving faulty or defective Goods, you should notify us by email or telephone within 3 working days of receipt of the Goods with specific nature of the fault/defect. The Goods should be returned to us in their original condition within 10 working days of receipt for repair, replacement or refund, and you should ensure the Goods are properly protected with original packing. Any carriage costs associated with return of faulty or defective Goods will be met by Celtic Chords Ltd.

If you are not satisfied with the Goods you purchase from our website, you can return them for refund within 7 days of receipt, provided they are received back by us in their unused, original and complete condition. In this event, the shipping (and any applicable insurance) costs shall be to the customer’s account.

We are unable to provide a refund on custom special orders, books or CD’s/DVD’S unless they are faulty/defective.

Non Delivery of Goods

In the event that your Goods are not delivered to you within 7 working days of the despatch date, you should notify us by email or telephone, otherwise we cannot accept responsibility for the lost Goods. We will notify you by email on the day of despatch of the Goods.